Help
Answers about buying, paying for, installing and using your eSIM.
Buying
Do I need an account?
No. You buy with your email address only. Your order link arrives by email, and Find my order sends it again if you lose it.
Find my orderWill my phone work?
Yes, if it’s an iPhone or Android phone with eSIM support that isn’t locked to a carrier. To check, look for Add eSIM in your phone’s cellular or mobile network settings.
How fast do I get my eSIM?
Within minutes of paying. Your QR code appears on your order page and arrives by email.
What does the price per GB mean?
It’s the plan’s total price divided by its data, so plans of different sizes compare fairly. The total price is what you pay.
Payment
How can I pay?
By card, Apple Pay or Google Pay, on Whop’s secure checkout. Whop may ask some buyers to confirm a phone number; that check is part of Whop’s checkout.
What will my card statement show?
The charge appears from Whop, the checkout we use.
Are there extra fees?
No. The price on the label is the total you pay, with all fees included. Prices are in US dollars: if your card is in another currency, your bank converts the amount and may charge its own fee.
Installing
When should I install the eSIM?
Your plan’s label says whether its validity starts on install or on first connection. If it starts on first connection, install it before you leave. If it starts on install, install it close to your trip.
Can I install it on the phone that shows the QR code?
Yes. Copy the activation code from your order page and enter it in your phone’s eSIM settings, or on iOS 17.4 or later use the one-tap install link. You can also open the order page on another screen and scan the code from there.
Read the install guideCan I reinstall the eSIM after deleting it?
No. A QR code works for one installation, so keep the eSIM on your phone until your plan has ended. If you deleted it by mistake, write to us with your order reference.
Using your eSIM
My eSIM is installed but I have no data.
Turn on data roaming for the eSIM and choose it for mobile data. The connection tips cover the other fixes, from the APN to choosing a network.
Connection tipsCan I keep my own SIM for calls and texts?
Yes. Your home SIM stays in your phone. Choose the eSIM for mobile data and keep your home line for calls and texts, which your home provider charges at its own roaming rates.
Does the eSIM come with a phone number?
No. The plans are mobile data only. Apps that call and message over data work as usual.
When does my plan end?
When its validity runs out or its data is used up, whichever comes first.
Refunds
What if my eSIM can’t be delivered?
If we can’t provision your eSIM, we refund you in full, automatically. The refund usually reaches your card within 3–5 business days and appears from Whop.
Can I cancel after my eSIM is delivered?
No. At checkout you agree to immediate delivery, which ends the right to withdraw once the eSIM is delivered. If your eSIM doesn’t work, write to us with your order reference.
Read the refund policy