Refund policy

You don’t need to ask. We refund the full price automatically when:

• We can’t provision your eSIM after you pay.
• Your eSIM still isn’t ready 24 hours after you pay.
• You pay twice for one order. We refund the second payment.
• A payment doesn’t match the order it was made for.

When we can’t provision your eSIM, we also email you to confirm the refund.

At checkout you agree to immediate delivery, so a delivered eSIM can’t be withdrawn or returned.

If your eSIM doesn’t work, write to us at [email protected] with your order reference. We look into each case and help you get connected. The connection tips solve most problems.

Nothing in this policy affects your rights under consumer law if an eSIM is faulty.

A refund goes back to the card you paid with; for Apple Pay and Google Pay, to the card behind it. It usually appears within 3–5 business days.

On your card statement, the charge and the refund both appear from Whop.

If something is wrong with an order, please write to us before you dispute the charge with your bank: we can usually sort it out faster. A card dispute blocks new orders from that order’s email address until we lift the block.

Questions about a refund? Write to us at [email protected] with your order reference.